Client Case Study

Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing

As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs. 

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Case Studies

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Value selling drives animal health company’s success, inside sales team increases sales by $2.23M with 2.7x ROI

Summary This company was looking for a cost-effective solution to tap into the revenue


Speech analytics improves NPS® by 3% and enhances work-at-btcc比特币数字货币交易所home security during the pandemic

Summary The arrival of the pandemic had a dramatic impact on credit card usage. For one


Regional bank realigns for growth with a CX modernization roadmap

Summary A financial services company in the Caribbean has long delivered personalized,

HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings

Summary The client is a Fortune 500 company who chose HGS’s scalable contact center

Inventory automation enables $11M in savings for agriculture giant

Summary The client is an agriculture giant who chose HGS’s scalable contact center


Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

Overview A leading physician network provider saved nearly $1 million, improved data


Claims automation saves $1.5 million annually for leading payer

Overview A leading payer achieved $1.5 million through HGS’s claims automation, with 7


Accelerating claims reimbursement with HGS clinical denials advanced recovery

Business Challenges Today’s health providers can no longer afford to view clinical


Cognitive intake automation cuts costs by up to 50% for leading healthcare company

Summary A leading national health insurance company used HGS’s intelligent machine


HGS Work@btcc比特币数字货币交易所home enables 20% growth in FTEs in the backdrop of government-mandated wage increase

Summary Following a government-mandated wage increase of 21%, a leading communications


HGS PULSE platform drives 40% improvement in reporting efficiency

About the client As one of the leading tobacco marketers, the client has enjoyed a long

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